Return & Refund Policy
Return & Refund Policy
Thank you for shopping with NAKED. Your satisfaction is very important to us.
If you are not completely satisfied with your purchase, you may return eligible items within 14 days from the date you receive your order.
Return Eligibility
- Items must be unused, unopened, and returned in their original packaging without any damage.
- The following items are not eligible for return: gift cards, personalized items, and all final-sale or clearance products.
Return Process
To initiate a return, please contact our customer service at thanhxuanconlai63217@gmail.com within the 14-day return window.
Customers are responsible for return shipping costs unless the item delivered is defective, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days. Please allow additional time for banks or card issuers to apply the refund to your account.
Shipping Times and Fees
Orders are processed within 1-3 business days, and shipping typically takes 7-12 business days.
Shipping fees for purchases are calculated and displayed at checkout.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at thanhxuanconlai63217@gmail.com within 7 days of delivery and include clear photos of the product and its packaging.
We will provide a replacement or a full refund at no additional cost to you.
Order Cancellations
Orders can be canceled within 24 hours of placement by contacting customer service at thanhxuanconlai63217@gmail.com.